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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"& `- R% y  L- g" `4 }! {5 p, E

9 y) o; M+ C% b- a6 IIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................! X7 ]" W  i- ~6 k0 `
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................6 N- D! m2 a( Z$ k& ?$ R

7 x" e4 d$ r" i! @4 ^, c* s. I, KISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.  X2 B8 F% K: }& P/ Y2 Z
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.4 H( [+ R$ u# b3 `$ I2 o: @& F3 e. C

4 r2 x- Y, g  {# g; KLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:+ n8 E6 g: _9 z0 w6 k
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.6 z$ k2 U, _$ y3 q3 x
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ISSUE FOUR:BMO+ y7 P- e' ~$ `$ g4 v, H# W

3 A3 a$ E  h1 S% X: iBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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! q, E% m& P! h9 \% t3 p3 C2 K2 y4 [HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。. j& `/ V) X8 g0 [1 m& H
所有UPS的良好時間規定,在這邊都不管用。7 {" U4 I8 G; Q& x
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
2 P: ?0 R3 l. y) D. J6 j0 ]剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
: P! ]# o4 D+ G3 j也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
/ H- Z. l$ I6 ~* V+ `* }. g+ o再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
, c1 M% F; j4 W& r9 o6 v8 {. G3 b4 U後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
9 L2 F( o7 O& R; }有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
1 U( o! x8 Z, KDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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9 W( l- o; h$ Y) z; `! {最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!- R; X6 y. `0 q' k0 r, L; \* v
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
! B( t  i: ^1 ?) r% c再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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# B$ P, |' g: P/ ~) M* Y在那時候我瞭解到一件事情& O9 J5 E# D9 b3 M# V% n( y7 O
就是這邊的郵寄服務是一個nightmare  F0 j0 ?( @+ |  i7 ~# l. s6 i0 f
這件事情,應該大家都有經驗吧!
7 ^  Y& |3 ]; }- @- [對我來說,這是在Ft. Mcmurray最不好的經驗了!1 f5 ^2 T+ H) l% x- K
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!- c% t& h# u/ v# z  r
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
7 |8 ^5 H- n( f* M$ b# J7 b$ }所以我還是選擇天天笑的過日子好了! 6 @& x2 J7 k) ]4 u# n" q
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe8 U( u4 p7 Z2 ?* R
take it easy
) z4 A: `& N; e% C2 M( b7 Olife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.% C- x2 h( @9 Q/ T
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
大型搬家
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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- d2 S( U( w2 h/ @以速度慢 逐渐被淘汰 -效率低 3 Y; G& I. H% ^  s
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想我们的敬爱想-我们的敬爱的敬礼!( u, J  m! @1 I" v

$ Y* x, ?! f0 Q4 m) p: L搬场公司-成立最早的优质的上海搬场服务商' N' }; s0 I: r( j  x. a
服装批发-上海919服装批发基地
3 a$ J' a, A/ `& N张力仪-专业生产张力仪" ]1 b8 N5 D3 f* i0 C4 y4 y, a+ ?
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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( F4 c! Z5 c# v不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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