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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"3 O1 A) q- ?- i. i- a
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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! z3 x/ U1 U$ W) x1 JOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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9 j+ S, i2 b+ V3 T" g9 o! F) IStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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" w! F5 n. ^, E$ U+ HBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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( @/ d- t, U5 q. k8 K8 v8 b7 Q5 n8 r( GISSUE THREE:UPS2 c/ }+ J/ E: ^4 J' L9 H* r" X
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.4 T3 D7 x* v' E: U; s0 N+ l4 f# }
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......% `& ~( t! u  j9 v! y
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:& Y# c0 S1 S/ ~
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.9 @0 G1 w2 D' ^5 @+ K7 n! l
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ISSUE FOUR:BMO) i% U7 A9 [. r5 Q' B" c5 j: y
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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, P) i* O' d, @6 Z* O8 b3 aI really learn so much NEW today...................
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0 n2 K7 y+ P( D& L" bHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。; k2 F4 {: p" `1 a/ |2 n& {% u! f/ D
所有UPS的良好時間規定,在這邊都不管用。
  u- v7 n! D8 h因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
3 V( J+ u. P$ s剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!1 H2 y- S8 _8 W3 ?) p6 u) M
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!# n& _4 l; O) [7 d) u% `; E
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator5 d5 r5 S& q" a0 P" l
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator) d# R* R3 N8 [: F
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
+ v2 S* X& e- nDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。$ _" Q+ W0 O6 _" M

  j+ S6 q5 Z7 G% F1 k最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
8 A7 q" Z! o1 e8 s5 I) p) g( J+ u7 `(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
! W- |) p9 j# G0 i  C  H" e( l再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?& R8 t& L; H# j& K( H2 j8 b

2 l8 Z# L6 S" C5 m% M9 M在那時候我瞭解到一件事情
) k- l9 R4 s9 U% Q, K) d9 U- x9 J就是這邊的郵寄服務是一個nightmare. y/ z4 p* L- X5 N- h  s3 D# B& Z
這件事情,應該大家都有經驗吧!
, g4 z5 E1 T* {% t4 u9 a6 P# M7 D! h對我來說,這是在Ft. Mcmurray最不好的經驗了!
+ p0 A* {0 b7 Q/ Y, I不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
5 b& |; V; `; T1 \9 \日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
  Q# m  j9 r8 U# V, T所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe1 C% Z& ]; ]& |" B+ o/ N
take it easy+ k8 q( I) O& b: A
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.1 w. g3 Y8 U% f; v2 _
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了4 m+ q+ I0 g9 H! Z
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5 a' B/ i1 e* d# [& E以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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0 j* ^8 o) O$ J3 v" p3 b% P; m搬场公司-成立最早的优质的上海搬场服务商
- F, @% l) h0 `7 e3 V6 Z* c: {服装批发-上海919服装批发基地
* q2 T! |" ]9 X4 x( C5 S1 {张力仪-专业生产张力仪& l9 P+ [# j5 X* O8 o
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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